Return an Online Purchase
Important Notice: Mail-In Returns Have Resumed
Mail-in returns for online purchases are now available as Canada Post operations have
Returns of an order placed in-store or purchased online but picked up in-store or curbside, must be processed at a store. More details
Ensure your item qualifies for return by mail
Before returning items by mail, these conditions must be met:
Purchases made online after October 11, 2024, are eligible for return until January 18, 2025, which is 30 days after the Canada Post strike ended on December 18, 2024.
Purchases made on or after December 18, 2024, will follow the standard 30-day return policy for eligible items.
Must be unworn, unwashed, unaltered with the price ticket(s) still attached.
The following items cannot be returned nor exchanged (some for hygienic reasons):
- Face masks
- Gift cards and gift receipts
- Jewelry
- Panties
- Shapewear
- Socks and hosiery (opened)
- "Final Sale" items
To learn more about the extended return policy for online orders and item eligibility, visit the "Important Shipping Update" and "Returns" sections of our FAQs.
Enter our Return Portal to generate your return label
For faster refunds, return item(s) in store. Mail-in returns, once received in our Distribution Center, take 3 - 10 business days for processing. Find stores near you.
